• 香港基督教工業委員會

foodpanda外賣員車禍離世 要求外賣平台提高工傷保障

已更新:8月18日



(For the English version, please see below)


昨日(26/7)早上近8時,一名foodpanda外賣員駕駛其開工電單車,與九巴巴士於秀茂坪相撞,不幸離世。


於傳媒壓力下,foodpanda於意外發生的9小時後,才向家屬披露工作資料,並以意外並非發生於上綫期間爲由,給予少量慰問金。


外賣平台公司作為掌控整個操作的電子平台,管控一切資料,有責任第一時間向死者家屬和公眾交代。今次事故後,foodpanda公司時隔半日才聯絡家屬,缺乏基本關懷。以往,外賣員的工業傷亡事件不少,外賣平台公司亦往往遲遲不向家屬披露有關資料,彷彿事不關己。


外賣平台公司一向不視外賣員為其僱員,而是自僱者,外賣員有任何權益申訴,公司都不會按勞工法例和工傷補償條例處理。foodpanda雖然有為外賣員提供意外保險,但保額過低,與法定工傷補償相差太遠。


另外,今次意外亦揭露外賣平台保險的保障不足的問題:保險不保障外賣員工作及上落班過程中發生的意外。(業內另一家公司Deliveroo,提供外賣員的保險涵蓋上綫期間和下綫後一小時內)


很多市民使用外賣平台,時常見到外賣員勞碌奔波,我們呼籲大家都關注外賣員的處境,要求:


1. foodpanda向外賣員死者家屬、全體外賣員及公眾交代今日事故資料

2. 外賣平台保障外賣員應有權益,提高工傷補償金額、增加保障範圍

3. 外賣平台對外賣員提供足夠的職業安全設備及培訓

4. 政府當局儘快檢討外賣平台問題,設立法例保障外賣員


外賣員權益關注組(香港基督教工業委員會屬下勞工小組)

工業傷亡權益會



Foodpanda delivery rider died in traffic accident; we demand delivery platforms enhance work injury protection

Around 8 am on July 26th, a foodpanda delivery rider’s motorbike crashed into a bus in Sau Mau Ping. Sadly, the rider passed away in the accident.


Foodpanda hasn’t disclosed relevant information to the deceased riders’ family until 9 hours after the accident, during which it faces media pressure. The company says it will only give the victim’s family a small amount of payment ‘out of compassion’ as the accident didn’t happen during a shift.


As the digital platform controlling all the operation and data, the company has the responsibility to immediately explain the incident to the victim’s family and the public. However, foodpanda only contacted the family half a day later, lacking basic solicitude for the rider. There have been a horrifying number of work injury and death cases in the food delivery industry, and the platforms usually delay providing information to the family members as if they have nothing to do with the accidents.


Delivery platforms always regard their couriers as ‘self-employed persons’ instead of employees, and they never follow employment and employees’ compensation ordinances when it comes to riders’ rights. Although foodpanda offers couriers accident insurance, its benefit level is shockingly lower than the legally required level of employees' compensation insurance.


This accident also reveals the inadequate coverage of the delivery platforms’ insurance. It fails to insure couriers against accidents in the whole working process including the time they go to work and go home after work.


As more and more citizens are relying on delivery platforms and witnessing the hard work of delivery workers, we call on the public to care about their working conditions. We demand that:


1. Foodpanda account for the accident to the victim’s family, all foodpanda couriers and the public,

2. The delivery platforms guarantee couriers' rights, raise the benefit level and broaden the coverage of the insurance,

3. The delivery platforms provide sufficient occupational safety and health equipment, training, and arrangement to couriers,

4. The government reviews the issues in delivery platforms and protectss couriers through legislation or regulation as soon as possible


Riders’ Rights Concern Group (affiliated to the Hong Kong Christian Industrial Committee, HKCIC)

Association for the Rights of Industrial Accident Victims (ARIAV)

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